surga19 situsPrivacy Policy

This page describes what we collect when you use surga19 situs and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only the information necessary to provide our services, we do not sell your data to third parties, and we comply with applicable data-protection laws across the jurisdictions where we operate.

At surga19 situs, we handle personal data with care. When you register an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or participate in our sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) and live-dealer tables, we record certain details. This policy explains what information we collect, why we need it, who can access it, and what rights you have over your data.

We encourage you to read this document thoroughly. If you have questions about how surga19 situs handles your information, contact our support team.

Information We Collect on surga19 situs

We collect several categories of data when you use surga19 situs. First, we gather account information: your full name, date of birth, email address, and phone number. This is required during registration to verify your identity and comply with anti-money-laundering (AML) regulations.

Second, we collect identity and address verification documents. When you complete Know Your Customer (KYC) procedures on surga19 situs, you upload a scanned copy of your Indonesian KTP (identity card) or equivalent national ID, plus proof of address (utility bill, bank statement, or similar document). We store these securely and use them only to confirm your identity and prevent fraud.

Third, we record payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we store transaction records including the amount, date, payment method, and reference ID. We do not store your full payment credentials (such as complete card numbers or wallet passwords) — our payment processors handle that data separately.

Account Data

Name, email, phone, date of birth, username, account balance, and login history.

KYC Documents

Scanned identity card, proof of address, and verification status.

Transaction Records

Deposits, withdrawals, wagers, and settlement history on surga19 situs.

Device & Behavioral Data

IP address, browser type, device model, and gameplay patterns (to detect fraud).

Fourth, we collect behavioral and device data. We log your IP address, browser type, operating system, and device model. We also record which games you play on surga19 situs, which football markets you access (Liga 1, Piala AFF, Champions League), and general patterns of activity. This helps us identify unusual activity, prevent fraud, and improve our service.

Fifth, we may collect communication data. If you contact our support team via email, chat, or phone, we retain copies of those conversations to resolve disputes, train staff, and improve our customer service on surga19 situs.

How We Use and Protect Your Data on surga19 situs

We use the data we collect on surga19 situs for specific purposes. We verify your identity to comply with AML and Know Your Customer regulations. We process your payments and manage your account balance. We monitor for fraud and abuse — if we detect suspicious patterns, we may freeze your account temporarily while we investigate. We use your information to provide customer support, send service updates, and comply with legal requests from relevant authorities.

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share data with service providers who help us operate surga19 situs — such as payment processors, hosting providers, and compliance consultants. These third parties are contractually bound to use your data only for the purpose of supporting our services and must comply with data-protection standards.

We protect your data using industry-standard encryption (SSL/TLS for data in transit) and secure storage practices. Your password on surga19 situs is encrypted and never stored in plain text. Access to your personal information is restricted to authorized staff only. However, no system is completely immune to breaches. If we discover that your data has been compromised, we will notify you and relevant authorities as required by law.

We retain your data for as long as your account remains active on surga19 situs, plus a retention period for legal and compliance reasons (typically 5-7 years after account closure). If you request deletion of your account, we will remove your data subject to legal obligations — we may need to keep records for tax, anti-fraud, or court purposes.

1. Your Rights on surga19 situs

   You may request access to your personal data, correction of inaccuracies, or deletion of your account.

2. Data Portability

   We can export your transaction history and account details in a structured format upon request.

3. Opt-Out of Communications

   You may disable marketing emails, but we will continue to send critical service notifications.

We use cookies and similar tracking technologies on surga19 situs to remember your login, store your preferences, and analyze site usage. Essential cookies are necessary for the platform to function. Analytics cookies help us understand how users interact with surga19 situs (e.g., which football markets are most popular during Piala Indonesia or Idul Fitri). You may disable non-essential cookies in your browser settings, though this may affect your experience.

If you have concerns about how we handle your data on surga19 situs, or if you wish to exercise your privacy rights, contact our support team. Our multilingual team responds during business hours across major timezones in Jakarta, Surabaya, Bandung, and Medan. We are committed to resolving data-protection issues fairly and transparently.